Guest Accommodation & Serviced Lets

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Thank you for making a reservation for one of our short term serviced/guest properties

PLEASE READ THE FOLLOWING IMPORTANT INFORMATION:

 

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INFORMATION ABOUT YOUR APARTMENT:

We will send you an apartment guide including access details and directions once we receive payment. Note that our apartments are self-check in so you can arrive anytime you wish after 3pm. If you would like in earlier please let us know, we are happy to grant earlier access without extra charge if the apartment is ready.

PAYMENT 

When you submit your card details to Booking.com, these are sent to us to process via a secure system. Your payment is made via Worldpay and will show as Key One Property Ltd.

When you booked, the advert stated "payment may be taken any time after booking". You have a short grace period after booking in which you may cancel without any charge. After this we will normally take the following payment:

30 day refundable price: If you are arriving within 30 days then we will normally take the full payment. Upon your request we may be able to take a part payment and the remainder nearer your stay. Contact us to request this. If you are booking outside 30 days, we will normally take a deposit equal to one night's stay and then take the remainder 30 days before arrival. Again, we can try to be flexible with this - just ask.

Non-refundable price: We will normally take the full payment when you book, but we can split it on your request if you contact us quickly after booking.

WE DO NOT CHARGE ANY CARD FEES IN ADDITION TO PRICES QUOTED

Occasionally a card transaction will be rejected. We will let you know if that happens via the Booking.com message system. If this happens we will ask you to pay via the following link:

http://www.keyoneproperty.co.uk/make-a-payment/

CANCELLATION

If you have booked with the non-refundable rate there is no cancellation allowed and your full payment will be taken. If however you have to cancel, please let us know. If we can re-book the accommodation we may be able to refund you.

If you have booked with the 30 day cancellation policy you can cancel anytime you wish, up to 30 days before arrival. You will receive a full refund of anything paid less a 2.5% card charge. Otherwise we charge no card fees. If however you have to cancel within the 30 day period, please let us know. If we can re-book the accommodation we may be able to refund you.

SERVICE CHARGE

Remember that as per the Booking.com advert, there is a one off additional service charge.

DAMAGES DEPOSIT

Sorry! But we have to take a £100 deposit for damages. This is FULLY REFUNDABLE where no damages or breaches occur. PLEASE USE THE LINK ABOVE TO PAY THIS 7 DAYS BEFORE ARRIVAL. We refund very quickly - usually within 24 hours of departure.

IMPORTANT***COMMUNICATION***

There are currently major problems with Booking.com message and booking systems. You are supposed to receive all messages into your nominated email account that we send via the Booking.com system. That often fails which means you may not get important messages from us. First check your SPAM box and filters. If you still are not receiving emails then you will need to log into Booking.com regularly to ensure that your payment has gone through and for arrival info. WARNING: WE MAY CANCEL YOUR RESERVATION IF WE CANNOT OBTAIN PAYMENT AND CANNOT CONTACT YOU.

NOISE

This apartment is in a residential area which means that you will get a good night's sleep (no city centre noises or bars or clubs to worry about). But to maintain this as a quiet location we cannot have guests who create a lot of noise. This apartment is unsuitable for parties so if you have booked it intending to have a party please cancel it now.

ARRIVAL INFO

Once fully paid, we will send you arrival and property information along with an access code. This code may not be sent to you until the day of arrival as we change it between stays. It means that you can arrive any time you wish. 

If you have any questions, queries or concerns, please do not hesitate to contact us:

Key One Property Ltd

115 Cregagh Road                                                                                                           
Belfast 
BT6 0LA
Tel: (Office) 02890 456162*
or (Mobile) 07926 254919     

Email: keyone@btinternet.com

Website: www.keyoneproperty.co.uk

Registered Company (Northern Ireland) no NI610962     

We manage the bookings on behalf of the owners.

* We are open between 0900 and 1700 Mon-Fri. We have a live answering service outside those times but staff will only be able to take messages and will not be able to assist you. If your query is urgent PLEASE CALL AND TEXT OUR MOBILE number.

Your booking is subject to our standard terms and conditions (below).

Guest Accommodation Terms & Conditions (N.Ireland Property)

1 Providing the Accommodation & Facilities:

(a)  The Owner shall provide the accommodation described and the guest shall pay for that accommodation as explained above.

(b)   The accommodation is available from 3pm (or earlier if possible) on the check-in day and must be vacated by 11am on the last day of the guest’s stay, unless otherwise agreed. An additional charge may be made for occupation outside these times.

(c)  If the owner is unable to provide the accommodation due to circumstances beyond his control, he shall advise the guest immediately upon becoming aware of this, and shall offer a full refund of any monies paid. No compensation shall be due to the guest in such circumstances, nor shall the owner be liable to provide alternative accommodation.

(d)   Where there is a significant breakdown or omission in any of the facilities of services provided by the owner, that is not attended to promptly, he shall compensate the guest by giving a fair and proportionate refund. The guest accepts that they must allow the owner reasonable time to repair any services that breakdown. The guest must report any such breakdowns immediately.

(e)   The owner shall provide 24 hour contact details to the guest, however the owner cannot guarantee immediate answer, particularly outside normal business hours.

(f)    In the event that a guest loses their keys they may be liable for the replacement costs and any call out charge to open the property.

(g)    Guests must not smoke in the property but may do so outside. Cigarette butts must not be left on the ground; a charge will be applied for cleaning up where they are.

(h)   The guest shall be permitted to park one car or motorbike or small van in the parking space allocated to the property and shall do so in a way so as not to obstruct other residents. The registration number must be provided on or before checking in.

(i)     Guests must not act in any anti-social manner and they must keep noise levels appropriate to the surroundings/location, paying particular attention to the time of day/night. In the event that this condition is breached and the guest will not comply when requested, the guest may have to leave the property without refund. The guest may also forfeit their deposit in the event of anti-social behaviour or excess noise.

(j)     Guests may not bring any animals or pets into or onto the property.

(k)    Guests are responsible for children.

(l)     Guests must report any incident or accident at the property immediately.

(m)   Guests must keep the property secure.

2. Cleaning & Damages

(a)    The condition of the property and an inventory of its contents shall be made available on or before the stay commences but shall also be available at the property. The guest must contact the owner/agent immediately upon becoming aware of any variance, e.g. any items missing or damaged that are not listed. Where this report takes place more than one hour after check in, any variance may be taken to be caused by the guest.

(b)   Where there is anything which gives cause for an extra charge to the guest, the owner will notify the guest before making such a charge and provide evidence where requested. The owner shall consider any reply by the guest but is entitled to make extra charges where justified, reasonable and proportionate.

(c)    Guests must leave all items as they find it within the property. The owner will charge the guest for any missing, moved or damaged items or fittings.

(d)   The owner will provide a cleaning service and change of bedding/linen and towels at the start and end of each stay, and where a guest is staying over 7 days, on a weekly basis as arranged with the guest. Rubbish must be placed into the designated outside bins when inside bins are full. Excess cleaning charges will apply where there is any excessive dirt, soiling, rubbish or other items left in the property or anything which causes an obstruction, that requires removal. In particular guests who do not segregate rubbish correctly will be subjected to the charge for doing so.

(e)   The owner shall arrange checks and cleaning of the property as soon as possible after the guest checks out. Where there is anything found which may give rise to a charge, the owner shall notify the guest as soon as possible.

(f)     Heating and electricity is included in the price subject to the guest not being overly excessive. The guest is permitted to use as much gas and electricity as they require to keep themselves clean, warm and comfortable. Where utility usage is in excess, a payment will be levied on the guest at the rate charged by the utility providers. Guest must ventilate the property as necessary, by using extractor fans and opening windows. Trickle vents must not be covered or closed under any circumstances.

3. Payments & Deposits

(a)     The guest agrees that where they provide credit or debit card details to the owner, they authorise payment in full of any extra charges that arise under this agreement. Alternatively:

(b)   Where a damages deposit is held by the owner or agent it shall be refunded to the guest as soon as possible after they leave but within 5 days maximum, except where there is any item which gives rise to a charge. The deposit does not constitute a tenancy deposit taken under Tenancy Deposit Protection regulations.

(c)    The owner will not make any additional charges unless he is justified in doing so and those charges must be reasonable and proportionate. Any deduction or charge does not affect the owner’s right to take legal action to recover damages.

(d)   The guest must not request a chargeback on their card unless they have first notified the owner and allowed reasonable time for the resolution of any issue. Where they do, they consent to a £25 administration charge. The owner will attempt to resolve any dispute quickly.

(e)   In the case of international bank transfers, the guest is liable for ensuring that the owner receives the full value in sterling the day it is due, net of all fees.

(f)     In the case of a dispute where the guests alleges that there is a property fault, whether or not such a fault exists must be evidenced by the guest.

4. Data Protection

(a)  The owner may require personal details of the guest for the sole purposes of protecting revenue/the property. The owner shall only disclose those details for the purposes of verifying the guests identification and suitability, e.g. to a professional vetting/credit agency, and any other function in providing the accommodation, e.g. to a maintenance contractor to call to make a repair. He shall not pass on guest details to any third party for the purposes of marketing etc. The owner may disclose guest details for the purposes of crime detection/prevention to police and other statutory body with enforcement functions.

(b)  In the event that a guest causes a serious breach of these conditions, the guest gives consent to the owner disclosing the guest’s personal details to any person or organisation for the purposes of either debt collection and/or the protection of their own businesses or property, such as other property owners, their agents, referencing/credit companies and property marketing providers.

(c)  Both owner and guest agree to leave/post honest and accurate feedback and reviews on the internet, social media or elsewhere. Where any feedback or review is dishonest, inaccurate or misleading and likely to cause damage to either the owner or his agents, the guest must retract such review on demand, and/or will be liable for any damages incurred. Guests who leave dishonest feedback consent to their details being made public.

5. Legal/Other

(a)   This is an agreement to provide accommodation for guests, and it in no way constitutes an assured shorthold tenancy, nor any such tenancy made under anystatutory Housing act or order, nor does it afford any of the legal protections available to tenants renting residential property in Northern Ireland.

(b)   Nothing within this agreement creates a business tenancy or allows a guest to conduct a business from the property and where this is breached the guest shall be liable for double fees plus costs.

(c)   Any liability of the owner is restricted to the value of services provided.

(d)   The owner may appoint an agent.

(e)   Northern Ireland law governs this agreement.

(f)   The terms of this agreement shall be deemed to be agreed by both parties where a booking is offered and accepted whether or not funds have been paid.

End.

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